February 12, 2018

Companies who truly invest in the success of their customers, as opposed to those who merely provide their basic service, will outperform their competitors each and every time.

January 29, 2018

Solve this riddle: Three men walk into a hotel. The front desk clerk tells them that the room they will share will cost $30

January 22, 2018

Recently, I had the opportunity to perform an onsite practice improvement consultation for a colleague. Little did I know, I was entering the Twilight Zone...